There is no end with these guys on my window replacement project…because Mountain Safe Exteriors and their Manufacture stand by their product and service with a lifetime warranty. Start to finish, the process to have our windows replaced was smooth, easy, and pleasant. Step one/two, we met with Robert, the representative, at a home show and he came to the house and clearly explained the product, options, and recommendations, took preliminary measurements and provided a quote. (never once felt pressured). Step three, the “measuring guy” Lonnie, came out on a scheduled appointment and took precise measurements for the submission of the window build. He was so fast. In and out before I even realized he had measured the upstairs. Step four, got the call from Carrie that the windows were built and she worked out the installation date based on both of our availability, not just theirs. Prior to this, Carrie kept me informed of the progress of the build. Step five, the most awesome installation team arrived (Neil – Project Manager, Shane – Installation Lead, Neil #2 – Installer). They were supper friendly, respectful, clean, efficient, communicative, and skilled). It should be noted, that Mountain Safe Exteriors keeps you informed every step of the way. I was never left wondering. I guess my only problem was that I had to pay for the new windows, but even that was less than I expected.
